1. Introduction

Paines (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website (paines.com.au), you consent to the collection and use of your information as outlined in this policy.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Business name
• Billing and delivery address
• Email address
• Phone number
• Payment-related information (processed securely by third-party providers)
• Website usage data (such as IP address, browser type, pages viewed)
• Any information you provide when contacting us or placing an order

We only collect personal information that is reasonably necessary for our business operations.

3. How We Collect Personal Information

We collect personal information when you:

• Place an order or make an enquiry
• Register an account
• Contact us by phone, email or website form
• Subscribe to marketing communications
• Use or browse our website (via cookies and analytics tools)

4. How We Use Personal Information

We use your personal information to:

• Process orders and payments
• Deliver products and services
• Respond to enquiries and provide customer support
• Manage accounts and business relationships
• Improve our website, services and customer experience
• Send marketing communications (where permitted by law)

You may opt out of marketing communications at any time.

5. Direct Marketing

We may use your personal information to send you information about products, services or promotions that may be of interest to you.

You can opt out at any time by:

• Using the unsubscribe link in our emails, or
• Contacting us directly

We will not charge a fee for opting out.

6. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information to trusted third parties where reasonably necessary, including:

• Payment processors
• Delivery and logistics providers
• IT service providers and website hosting companies
• Analytics and marketing platforms (e.g. Google services)

Some third-party providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure they comply with Australian privacy standards.

7. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure servers
• Encrypted payment processing
• Access controls and authentication measures

While no system is completely secure, we actively work to maintain appropriate safeguards.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Maintain website functionality
• Track usage and performance
• Improve user experience

Cookies do not identify you personally. You can disable cookies in your browser settings, though this may affect website functionality.

9. Payment Information

All payment transactions are processed securely by third-party payment providers.

We do not store credit card details on our servers. Payment providers use industry-standard security measures, including encryption and secure transmission protocols.

10. Access and Correction of Personal Information

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact us using the details below. We may require verification of identity before processing your request.

In some circumstances, we may be unable to delete personal information where retention is required by law (e.g. taxation or accounting obligations).

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us using the details below.

We will investigate all complaints and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon posting.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Paines